Welcome to the A-PSL World: Empowering Communication


Diverse Support for Diverse Needs:

  • Bilingual Communication: Translating between English and PSL, as well as PSL and BSL.
  • Written Material Support: Assisting in understanding and producing written materials.
  • Task Completion Assistance: Supporting clients in tasks challenging due to their disability.
  • Guidance and Enablement: Empowering clients to accomplish tasks independently.
  • Phone Communication Aid: Bridging the communication gap over the phone.
  • Customized Assistance: Tailored support for specific job-related tasks.

More Than Just Support:

At A-PSL, we strive to empower our clients, enhance their independence, and ensure their voices are heard. Join us in our journey towards creating a more inclusive world, where communication barriers are a thing of the past.



The A-PSL App - Coming Soon!

Experience Accessibility Like Never Before

Stay Tuned for Our Upcoming App:

We are excited to announce that the A-PSL App for both Android and iOS platforms is on the horizon! Our team is diligently working to bring you an innovative app that promises to revolutionize the way you access our Polish Sign Language (PSL) communication support services.


About us BSL

Empowering Your Communication Choices with A-PSL


Personalized Support Matching: At A-PSL, we specialize in connecting you with the ideal Polish Sign Language (PSL) Communication Support Worker (CSW). We dedicate time to understand your unique circumstances, ensuring that the support we provide is tailored to your specific needs.


Meet and Greet Sessions: To guarantee a perfect match, A-PSL organizes 'Meet and Greet' sessions. This allows you to meet potential support workers, ask essential questions, and make an informed decision about who is best suited to assist you in your workplace.


Our Professional Team: Our PSL CSWs are chosen for their ability to meet a variety of needs. Whether it's our in-house experts or the option to employ qualified family members or friends as CSWs, A-PSL supports your choice. We handle the complexities of employment, including tax, sick pay, and insurance issues, to make the process seamless for you.


Join Our Team: Interested in becoming a PSL CSW with A-PSL? Visit our careers page at A-PSL Careers for more information.


Flexibility in Choice: A-PSL offers the flexibility to select your support worker, whether from our team or your personal network. Our primary concern is their capability in PSL and the skills necessary to meet your needs, verified through our comprehensive screening process.


Setting Our Standards: While there is no formal qualification required for a CSW, A-PSL has set its own high standards. Our interview process evaluates PSL proficiency and relevant skills to ensure every CSW, whether part of A-PSL or from your personal network, can effectively meet your requirements.


Role of Our CSWs: The CSWs at A-PSL are trained to assist deaf and deaf/blind individuals in accessing communication using diverse methods. They are not interpreters, but their role is vital in supporting claimants to access communication in English through various techniques like notetaking, rewriting emails, and daily support.





Meet the Team BSL

The A-PSL Team: Bridging Communication Gaps


Diverse Communication Methods

At A-PSL, our team specializes in a variety of communication techniques, ensuring we address the specific language preferences and communication needs of our Deaf clients. We aim to break down barriers efficiently, providing cost-effective and tailored communication solutions.

Experienced PSL Communication Support Workers

Our team of Communication Support Workers, both in-house and freelance, boasts extensive experience working with Deaf individuals. Each member is certified in Sign Language or possesses equivalent proficiency, ensuring fluency in PSL and BSL. All CSWs undergo meticulous interviews and hold current DBS Enhanced Disclosure/PVG licenses.

Our Approach to Team Building

At A-PSL, we understand that effective communication support extends beyond basic interpretation. Our CSWs specialize in offering a range of support services to facilitate communication in English, including notetaking, email rewriting, and daily support.

A Deaf-Run, Deaf-Led Organization

As a company run and led by Deaf PSL users, we are deeply invested in the Deaf community. Our expertise allows us to provide efficient and empathetic support, tailored to the unique needs of our clients.

Expanding Our Reach

We offer PSL communication support across the UK, with a diverse team skilled in various languages, catering to a wide range of communication needs.

Join Our Team

We are seeking new members to join our dynamic team. If you're interested in making a difference, consider applying to become a PSL Communication Support Worker with A-PSL. Learn more about our career opportunities at A-PSL Careers.

Choice and Flexibility in Hiring

A-PSL offers the option to choose your communication support worker, ensuring they meet our criteria for PSL fluency and professional skills. Our partnership with AtW allows for a flexible approach in selecting and funding the right support worker for your needs.





Our Package BSL

Tailored Flexibility for Deaf and Hard of Hearing Clients

At A-PSL, we offer flexible and efficient communication support for users of Polish Sign Language (PSL).



Monthly Rolling Contract Plan

Our rolling contract plan offers flexibility and cost-effectiveness with a 40-hour commitment to ensure ample support.

Price List

For detailed pricing information, please contact us directly.


Why Choose A-PSL?
  • Access to expert PSL support
  • Flexible service options: remote or in-person
  • Cost-effective and competitive pricing
  • Personalized communication methods
  • Standby mode availability for urgent needs
  • and more
Inclusive Service Packages

Our standard package includes a minimum of 40 hours of PSL support, remote support via video calls, and assistance with calls or relay services. The PLUS package offers an enhanced communication device with an initial 24-month contract.

Adjustable to Your Needs

Our services adapt to your specific requirements, with customized pricing for additional support needs or specialized settings.

Flexible Payment Options

Choose between a non-contract fee or a contract package. Our subscription service is similar to a mobile phone contract, offering ease and predictability.

Manage Your Usage

Upon purchasing our minimum package, you receive a 80-hour allowance to use flexibly throughout the month. Extra hours can be added, and unused hours expire at the end of each month.

Plan Modifications

Unused hours expire at the end of each month. To change or terminate your plan, please provide one month's notice.

For further details or to discuss your specific needs, feel free to contact us.

Join Our Journey BSL

Be a Part of Our Vision at A-PSL

At A-PSL, our commitment to excellence in communication support is not just a service; it's a vision that shapes everything we do. We invite you to join our mission in making a significant impact in the lives of the Deaf and Hard of Hearing community.

Why Join A-PSL?

  • Supportive Team Environment: A skilled and collaborative work culture where every member feels valued and supported.
  • Employee Benefits: A range of benefits including a contributory pension scheme.

Inclusive Employment Philosophy

Diversity and Equality: A-PSL is an equal opportunities employer, committed to diversity and creating an inclusive environment for all employees. We adhere to equality legislation and do not tolerate unlawful discrimination.

DBS Requirements: For certain positions, a Disclosure and Barring Service (DBS) check may be necessary.

Career Opportunities

  • In-House Roles: Explore a variety of roles contributing to our core services.
  • Freelance Positions: Flexible freelance opportunities for project-based work or flexible schedules.
  • Nationwide Recruitment: Seeking talented PSL professionals across the country for both permanent and freelance positions.

Join Us

Are you passionate about making a difference? Do you have the skills and dedication to contribute to our dynamic team? We're always looking for individuals who share our vision and values. Discover your next career opportunity with A-PSL and become an integral part of a meaningful journey.




FAQs BSL

Find the answers for the most frequently asked questions below

A-PSL is a dedicated service committed to providing communication support to the Deaf community, with a specific focus on Polish Sign Language (PSL) users. We specialize in offering professional Communication Support Workers (CSWs) who facilitate effective communication in workplaces, ensuring inclusivity and accessibility for Deaf individuals. Our mission is to empower Deaf professionals by bridging communication gaps and fostering a supportive work environment.

British Sign Language (BSL) is the official sign language used in the UK, primarily by those who are profoundly deaf or have severe hearing loss. Polish Sign Language (PSL) is used within the Polish Deaf community.

A CSW (Communication Support Worker) provides in-person assistance to facilitate communication. A Remote CSW offers similar support but via online platforms, aiding clients through video calls.

A-PSL services can be accessed via a computer, smartphone, or tablet. You can use apps like WhatsApp or FaceTime. Note: Our dedicated A-PSL app is currently in development.

Yes, A-PSL provides assistance and guidance in applying for Access to Work funding, ensuring you get the necessary support for your communication needs.

Payments for A-PSL services are processed through the AtW scheme. You and A-PSL will complete the DP222JP form for reimbursement of support worker costs, which is then sent to your AtW team for processing.

To book a PSL CSW, email help@a-psl.co.uk or contact your preferred PSL CSW directly if you have their contact number.

Yes, A-PSL allows you to pre-book your preferred or named CSW for video or in-person sessions. This ensures personalized and effective communication support.

Yes, a reliable internet connection is required for remote CSW services. This can be via WiFi or a mobile data connection (3G/4G/5G). The better the connection, the higher the quality of the call.

Yes, if PSL is more suitable for you than BSL, A-PSL can provide the necessary support. It's important to communicate your preferences to your AtW adviser to ensure you receive the right type of support.

If you disagree with an AtW decision, you have the right to file a complaint. For assistance and resources on how to challenge AtW decisions, visit www.deafatw.com. This site provides valuable information, including a guide to the complaints process and sample letters.

No, in-person CSW services do not require an internet connection. These services are provided directly and face-to-face, facilitating real-time communication support without the need for online connectivity.

Yes, A-PSL provides support for both BSL and PSL. Our team includes professionals skilled in both languages, ensuring comprehensive communication assistance tailored to your preferences and needs.

The number of hours you can book with a CSW depends on your individual service plan and AtW funding. Please consult with your AtW advisor for detailed information on your specific allowance and potential for additional hours.

To upgrade your service package, consult with your AtW Advisor for potential additional funding. They will assess your support needs and consider adjusting your grant accordingly.

PSL CSWs are not interpreters, but support communication in English using a variety of techniques. They are typically proficient in sign language, often up to level 3 in BSL. Key qualifications include fluency in PSL, BSL certification, experience with deaf PSL users, and a current DBS Enhanced Disclosure/PVG license.

A-PSL is continually seeking PSL professionals for both permanent and freelance roles across the country. We welcome skilled individuals passionate about supporting the Deaf community.

A-PSL's CSWs undergo comprehensive training in both PSL and BSL, including specialized communication techniques and sensitivity training to ensure effective and empathetic support for the Deaf and Hard of Hearing community.

Remote CSW services are typically included in your service plan without additional costs. However, please note that data usage for video calls via mobile networks (3G/4G/5G) may incur charges from your network provider.

A-PSL currently focuses on providing support services rather than training. However, we can recommend reputable resources and organizations where you can receive professional training in PSL.

A-PSL upholds strict confidentiality protocols. All CSWs are bound by non-disclosure agreements and follow stringent data protection guidelines to ensure your information and communication remain private and secure.

The time to assign a CSW can vary based on availability and specific needs. We strive to provide a CSW as promptly as possible, often within a few days of the request. For urgent requirements, we try to expedite the process.

If technical issues arise during a remote CSW session, please contact A-PSL support immediately. We will assist in resolving the issue or reschedule the session at the earliest convenience to ensure continuous and effective support.



Contact us BSL

Expect a response within 24 business hours.

+44 746 2332 445     help@A-PSL.co.uk

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